Bent prongs can occur for a number of reasons, whether its because you’ve accidentaly dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. After careful inspection by our repair specialists, we will identify the damage, then properly assess the repair process.
Missing Side Stones
If any of your side gemstones are missing, it is critical to bring it in to our repair specialist to assess why it happened and the cost to replace it.
Bent Bottom Shank
Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, we will assess the shank and provide a quotation for the required repairs.
Ring Stuck On Your Finger
In the event that your ring simply will not come off, it is best to contact us to cut off the ring for you; we typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off. Once this is complete, you can slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; we can discuss the cost associated with fixing the missing piece of metal.
Loose Side Stones
If you find that any of your side stones are loose, we will gladly inspect and tighten the prongs or metal surrounding or holding the stone.
In-Store Jewelry Maintenance
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.